Privacy Policy

Last Updated: January 2025

Mediaweave ("we," "our," or "us") operates the jaxspace.app website and the JAX Spaces application ("the app"). This Privacy Policy explains how we collect, use, and protect your personal data. We are committed to safeguarding your privacy and ensuring your data is secure.

Personal Information We Collect

We collect and process the following information to provide and improve our services:

Data Collected for All Users:

  • Authentication Data: Collected through Firebase Authentication to manage user access and secure your account.

  • Technical Data: Includes device information, IP address, crash logs, and app performance data collected through Firebase Analytics, Crashlytics, and App Check.

  • App Usage Data: App preferences, settings, and interaction patterns to enhance functionality and provide a personalized experience.

  • User Content: Any content you provide within the app, such as messages, prompts, or responses generated.

Data Collected for Premium Users:

  • Cloud Storage Data: Secure backups of user content for recovery and synchronization purposes.

How We Use Your Information

We process your information to:

  • Authenticate and manage user access.

  • Ensure app stability and improve performance through analytics and crash reporting.

  • Provide personalized app experiences based on usage patterns.

  • Synchronize and back up data for premium users.

We do not use your data for advertising purposes.

Data Storage

  • Local Storage: Some data is stored locally on your device for functionality.

  • Cloud Storage: Secure cloud storage via Firebase is used for authentication, app functionality, analytics, and premium user backups.

  • Encryption: Sensitive data is encrypted both in transit and at rest to ensure its security.

Third-Party Services

We use the following third-party services to support the app:

  • Firebase Authentication: For secure user management.

  • Firebase Analytics: To monitor app performance and improve stability.

  • Firebase Crashlytics: To identify and address app crashes.

  • Firebase App Check: To enhance app security.

  • Google Services: For app functionality (e.g., integrations and AI Services).

  • AI Services: To process content and provide intelligent responses.

Each of these services has its own privacy practices. We encourage you to review their privacy policies to understand how your data may be processed.

Your Rights

You have the right to:

  • Access: Request access to the personal data we store.

  • Correction: Update any incorrect information.

  • Deletion: Request deletion of all your personal data, including cloud backups (if applicable).

  • Export: Download your data in a readable format.

  • Control Permissions: Manage app permissions and privacy settings.

To exercise these rights, please contact us at support@mediaweave.co.uk.

Children's Privacy

Our app is not intended for users under the age of 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

Data Security

We take extensive measures to protect your data:

  • Secure transmission using SSL/TLS.

  • Regular security audits and updates.

  • Access controls to ensure only authorized personnel can access sensitive data.

Legal Disclosure

We may disclose your information if required by law or in response to valid legal requests.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or services. Any updates will be posted on jaxspace.app with the "Last Updated" date at the top.

Contact Information

For questions or concerns about this Privacy Policy, please contact us:

Support

contact

support@mediaweave.co.uk

© 2025. All rights reserved.